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Call Center Agent Quality Monitoring Analyst Salary in Massachusetts

Call Center Agent Quality Monitoring Analyst Salary in Massachusetts

How much does a Call Center Agent Quality Monitoring Analyst make in Massachusetts? The average Call Center Agent Quality Monitoring Analyst salary in Massachusetts is $55,400 as of March 26, 2024, but the range typically falls between $47,400 and $63,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Call Center Agent Quality Monitoring Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Analyst Salary $40,116 MA March 26, 2024
25th Percentile Call Center Agent Quality Monitoring Analyst Salary $47,400 MA March 26, 2024
50th Percentile Call Center Agent Quality Monitoring Analyst Salary $55,400 MA March 26, 2024
75th Percentile Call Center Agent Quality Monitoring Analyst Salary $63,400 MA March 26, 2024
90th Percentile Call Center Agent Quality Monitoring Analyst Salary $70,684 MA March 26, 2024
25% $47,400 10% $40,116 90% $70,684 75% $63,400 $55,400 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Analyst in Massachusetts

Career Path for this job

  1. This Job:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Agent Quality Monitoring Analyst

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $53,391 Date Updated March 26, 2024
Location Barnstable, MA Avg. Salary $53,951 Date Updated March 26, 2024
Location Fitchburg, MA Avg. Salary $54,257 Date Updated March 26, 2024
Location Hyannis, MA Avg. Salary $53,748 Date Updated March 26, 2024
Location Leominster, MA Avg. Salary $53,595 Date Updated March 26, 2024
Location Malden, MA Avg. Salary $57,056 Date Updated March 26, 2024
Location Methuen, MA Avg. Salary $54,358 Date Updated March 26, 2024
Location Newton, MA Avg. Salary $57,056 Date Updated March 26, 2024
Location Revere, MA Avg. Salary $57,056 Date Updated March 26, 2024
Location Weymouth, MA Avg. Salary $55,580 Date Updated March 26, 2024

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New Hampshire

Call Center Agent Quality Monitoring Analyst Salaries in Portsmouth, New Hampshire

Rhode Island

Call Center Agent Quality Monitoring Analyst Salaries in Providence, Rhode Island

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

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