How much does a Call Center Agent Quality Monitoring Analyst make in Massachusetts? The average Call Center Agent Quality Monitoring Analyst salary in Massachusetts is $55,400 as of March 26, 2024, but the range typically falls between $47,400 and $63,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Agent Quality Monitoring Analyst Salary | $40,116 | MA | March 26, 2024 |
25th Percentile Call Center Agent Quality Monitoring Analyst Salary | $47,400 | MA | March 26, 2024 |
50th Percentile Call Center Agent Quality Monitoring Analyst Salary | $55,400 | MA | March 26, 2024 |
75th Percentile Call Center Agent Quality Monitoring Analyst Salary | $63,400 | MA | March 26, 2024 |
90th Percentile Call Center Agent Quality Monitoring Analyst Salary | $70,684 | MA | March 26, 2024 |
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The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $53,391 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $53,951 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $54,257 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $53,748 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $53,595 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $57,056 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $54,358 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $57,056 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $57,056 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $55,580 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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