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How much does a Call Center Agent Quality Monitoring Senior Analyst make in Chicago, IL? The average Call Center Agent Quality Monitoring Senior Analyst salary in Chicago, IL is $63,300 as of February 26, 2024, but the range typically falls between $54,500 and $72,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Call Center Agent Quality Monitoring Senior Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $46,488 Chicago,IL February 26, 2024
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $54,500 Chicago,IL February 26, 2024
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $63,300 Chicago,IL February 26, 2024
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $72,400 Chicago,IL February 26, 2024
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $80,685 Chicago,IL February 26, 2024
25% $54,500 10% $46,488 90% $80,685 75% $72,400 $63,300 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Senior Analyst in Chicago, IL

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Average Base Salary

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54500
72400
63300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
55700
76100
65500
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Agent Quality Monitoring Senior Analyst in Chicago, IL. The base salary for Call Center Agent Quality Monitoring Senior Analyst ranges from $54,500 to $72,400 with the average base salary of $63,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $55,700 to $76,100 with the average total cash compensation of $65,500.
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54500
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About Chicago, Illinois    Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third mos....More

Chicago, Illinois  area prices were up 0.8% from a year ago    View the Cost of Living in Chicago, Illinois

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