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Call Center Agent Quality Monitoring Senior Analyst Salary in Massachusetts

Call Center Agent Quality Monitoring Senior Analyst Salary in Massachusetts

How much does a Call Center Agent Quality Monitoring Senior Analyst make in Massachusetts? The average Call Center Agent Quality Monitoring Senior Analyst salary in Massachusetts is $65,400 as of March 26, 2024, but the range typically falls between $56,300 and $74,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Call Center Agent Quality Monitoring Senior Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $48,015 MA March 26, 2024
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $56,300 MA March 26, 2024
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $65,400 MA March 26, 2024
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $74,900 MA March 26, 2024
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $83,549 MA March 26, 2024
25% $56,300 10% $48,015 90% $83,549 75% $74,900 $65,400 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Senior Analyst in Massachusetts

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Agent Quality Monitoring Senior Analyst

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $63,040 Date Updated March 26, 2024
Location Barnstable, MA Avg. Salary $63,701 Date Updated March 26, 2024
Location Fitchburg, MA Avg. Salary $64,062 Date Updated March 26, 2024
Location Hyannis, MA Avg. Salary $63,461 Date Updated March 26, 2024
Location Leominster, MA Avg. Salary $63,281 Date Updated March 26, 2024
Location Malden, MA Avg. Salary $67,367 Date Updated March 26, 2024
Location Methuen, MA Avg. Salary $64,182 Date Updated March 26, 2024
Location Newton, MA Avg. Salary $67,367 Date Updated March 26, 2024
Location Revere, MA Avg. Salary $67,367 Date Updated March 26, 2024
Location Weymouth, MA Avg. Salary $65,624 Date Updated March 26, 2024

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New Hampshire

Call Center Agent Quality Monitoring Senior Analyst Salaries in Portsmouth, New Hampshire

Rhode Island

Call Center Agent Quality Monitoring Senior Analyst Salaries in Providence, Rhode Island

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

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