Call Center Agent Quality Monitoring Senior Analyst Salary in North Carolina
Call Center Agent Quality Monitoring Senior Analyst Salary in North Carolina
How much does a Call Center Agent Quality Monitoring Senior Analyst make in North Carolina? The average Call Center Agent Quality Monitoring Senior Analyst salary in North Carolina is $57,700 as of March 26, 2024, but the range typically falls between $49,700 and $66,100. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $42,416 | NC | March 26, 2024 |
| 25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $49,700 | NC | March 26, 2024 |
| 50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $57,700 | NC | March 26, 2024 |
| 75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $66,100 | NC | March 26, 2024 |
| 90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $73,748 | NC | March 26, 2024 |
Receptionist/Call Center Agent
Alaska Behavioral Health - Anchorage, AK
Yakima Valley Farm Workers Clinic - Cowiche, WA
Inbound Call Center Agent I (On-Site Position)
AUTOMOBILE PROTECTION CORPORATION - Dallas, TX
Primient - Glenview, IL
- View Average Salary for United States
-
Select State
-
Select City in NC
-
Choose Similar Job
-
Pick Related Category
- View Cost of Living in North Carolina
Job Description
The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
Search Job Openings
Career Path for this job
-
Down a level:
Call Center Agent Quality Monitoring Analyst
2 - 4 years experience
Bachelor's Degree -
This Job:
Call Center Agent Quality Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
Up a level:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
Select a city to view specific salary and bonus information for Call Center Agent Quality Monitoring Senior Analyst
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Aberdeen, NC | Avg. Salary $54,206 | Date Updated March 26, 2024 |
| Location Advance, NC | Avg. Salary $56,249 | Date Updated March 26, 2024 |
| Location Ahoskie, NC | Avg. Salary $56,249 | Date Updated March 26, 2024 |
| Location Alamance, NC | Avg. Salary $56,310 | Date Updated March 26, 2024 |
| Location Albemarle, NC | Avg. Salary $56,670 | Date Updated March 26, 2024 |
| Location Albertson, NC | Avg. Salary $54,387 | Date Updated March 26, 2024 |
| Location Alexander, NC | Avg. Salary $55,228 | Date Updated March 26, 2024 |
| Location Alexis, NC | Avg. Salary $58,233 | Date Updated March 26, 2024 |
| Location Alliance, NC | Avg. Salary $54,627 | Date Updated March 26, 2024 |
| Location Almond, NC | Avg. Salary $54,687 | Date Updated March 26, 2024 |
About North Carolina
Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
View Salary Data for All Nearby Cities
South Carolina
Tennessee
Virginia
Level of Education
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a High School Diploma or Technical Certificate
- Call Center Agent Quality Monitoring Senior Analyst Salaries with an Associate's Degree
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a Bachelor's Degree
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a Master's Degree or MBA
- Call Center Agent Quality Monitoring Senior Analyst Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Call Center Agent Quality Monitoring Senior Analyst Job
- Fort Lauderdale, FL Call Center Agent Quality Monitoring Senior Analyst
- Seattle, WA Call Center Agent Quality Monitoring Senior Analyst
- Austin, TX Call Center Agent Quality Monitoring Senior Analyst
- Boston, MA Call Center Agent Quality Monitoring Senior Analyst
- New York, NY Call Center Agent Quality Monitoring Senior Analyst
- Dallas, TX Call Center Agent Quality Monitoring Senior Analyst
- Saint Louis, MO Call Center Agent Quality Monitoring Senior Analyst
- Mesa, AZ Call Center Agent Quality Monitoring Senior Analyst
- Raleigh, NC Call Center Agent Quality Monitoring Senior Analyst
- Chicago, IL Call Center Agent Quality Monitoring Senior Analyst
Browse All Customer Services Jobs by Salary Level
Browse Related Industries
Browse Related Job Categories With Call Center Agent Quality Monitoring Senior Analyst
About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More
Recently searched related titles: Quality Assurance Coach, Senior Biomedical Technician
Jobs with a similar salary range to Call Center Agent Quality Monitoring Senior Analyst : Clinical Research Fellow, Gemologist, Able Seaman
Salary estimation for Call Center Agent Quality Monitoring Senior Analyst at companies like : Nevada Threat Analysis Center, American Military University/American Public University , Historic District, e staley manufacturing Co
