How much does a Call Center Agent Quality Monitoring Senior Analyst make in Virginia? The average Call Center Agent Quality Monitoring Senior Analyst salary in Virginia is $60,300 as of March 26, 2024, but the range typically falls between $51,900 and $69,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $44,252 | VA | March 26, 2024 |
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $51,900 | VA | March 26, 2024 |
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $60,300 | VA | March 26, 2024 |
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $69,000 | VA | March 26, 2024 |
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $76,921 | VA | March 26, 2024 |
Accounts Receivable Senior Analyst
Advanced Network Management Inc - Albuquerque, NM
Receptionist/Call Center Agent
Alaska Behavioral Health - Anchorage, AK
Yakima Valley Farm Workers Clinic - Cowiche, WA
Plan2Placement, Inc - Hawthorne, CA
The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Annandale, VA | Avg. Salary $66,886 | Date Updated March 26, 2024 |
Location Virginia State University, VA | Avg. Salary $58,293 | Date Updated March 26, 2024 |
Location Abingdon, VA | Avg. Salary $52,463 | Date Updated March 26, 2024 |
Location Accomac, VA | Avg. Salary $56,790 | Date Updated March 26, 2024 |
Location Achilles, VA | Avg. Salary $56,790 | Date Updated March 26, 2024 |
Location Afton, VA | Avg. Salary $54,747 | Date Updated March 26, 2024 |
Location Alberta, VA | Avg. Salary $57,932 | Date Updated March 26, 2024 |
Location Aldie, VA | Avg. Salary $66,586 | Date Updated March 26, 2024 |
Location Alexandria, VA | Avg. Salary $66,886 | Date Updated March 26, 2024 |
Location Altavista, VA | Avg. Salary $54,927 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
About Virginia Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United State....More
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