How much does a Call Center Director make in the United States? The average Call Center Director salary in the United States is $141,300 as of May 13, 2019, but the range typically falls between $121,500 and $169,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
The Call Center Director implements and reviews policies and operating structure of the contact center. Directs the entire operations of the organization's contact center facility. Being a Call Center Director monitors the interactions to ensure that the expectations of the customers are met. Sets standards and guidelines for customer interactions. In addition, Call Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Call Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Call Center Director typically requires 5+ years of managerial experience. (Copyright 2019 Salary.com)
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Includes base and annual incentives