How much does a Call Center Operations Director make in California? The average Call Center Operations Director salary in California is $195,500 as of March 26, 2024, but the range typically falls between $165,400 and $226,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Director Salary | $137,996 | CA | March 26, 2024 |
25th Percentile Call Center Operations Director Salary | $165,400 | CA | March 26, 2024 |
50th Percentile Call Center Operations Director Salary | $195,500 | CA | March 26, 2024 |
75th Percentile Call Center Operations Director Salary | $226,300 | CA | March 26, 2024 |
90th Percentile Call Center Operations Director Salary | $254,342 | CA | March 26, 2024 |
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The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Bachelor's Degree
Bachelor's Degree
JD, MD, PhD or Equivalent
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Coachella, CA | Avg. Salary $186,793 | Date Updated March 26, 2024 |
Location Acampo, CA | Avg. Salary $189,452 | Date Updated March 26, 2024 |
Location Acton, CA | Avg. Salary $196,186 | Date Updated March 26, 2024 |
Location Adelanto, CA | Avg. Salary $186,439 | Date Updated March 26, 2024 |
Location Adin, CA | Avg. Salary $181,654 | Date Updated March 26, 2024 |
Location Agoura Hills, CA | Avg. Salary $193,351 | Date Updated March 26, 2024 |
Location Aguanga, CA | Avg. Salary $187,325 | Date Updated March 26, 2024 |
Location Ahwahnee, CA | Avg. Salary $176,514 | Date Updated March 26, 2024 |
Location Alameda, CA | Avg. Salary $216,212 | Date Updated March 26, 2024 |
Location Alamo, CA | Avg. Salary $215,681 | Date Updated March 26, 2024 |
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Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
About California California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the thir....More
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