How much does a Call Center Operations Director make in Connecticut? The average Call Center Operations Director salary in Connecticut is $190,400 as of March 26, 2024, but the range typically falls between $161,100 and $220,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Director Salary | $134,424 | CT | March 26, 2024 |
25th Percentile Call Center Operations Director Salary | $161,100 | CT | March 26, 2024 |
50th Percentile Call Center Operations Director Salary | $190,400 | CT | March 26, 2024 |
75th Percentile Call Center Operations Director Salary | $220,300 | CT | March 26, 2024 |
90th Percentile Call Center Operations Director Salary | $247,522 | CT | March 26, 2024 |
Cross Country Workforce Solutions Group - Anaheim, CA
Receptionist/Call Center Agent
Alaska Behavioral Health - Anchorage, AK
Staff Management | SMX - Chicago, IL
STK - Denver, CO
The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Bachelor's Degree
Bachelor's Degree
JD, MD, PhD or Equivalent
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location New London, CT | Avg. Salary $188,920 | Date Updated March 26, 2024 |
Location Norwich, CT | Avg. Salary $189,275 | Date Updated March 26, 2024 |
Location West Haven, CT | Avg. Salary $191,224 | Date Updated March 26, 2024 |
Location Abington, CT | Avg. Salary $187,148 | Date Updated March 26, 2024 |
Location Amston, CT | Avg. Salary $189,452 | Date Updated March 26, 2024 |
Location Andover, CT | Avg. Salary $190,161 | Date Updated March 26, 2024 |
Location Ansonia, CT | Avg. Salary $191,224 | Date Updated March 26, 2024 |
Location Ashford, CT | Avg. Salary $187,148 | Date Updated March 26, 2024 |
Location Avon, CT | Avg. Salary $190,515 | Date Updated March 26, 2024 |
Location Ballouville, CT | Avg. Salary $186,971 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
About Connecticut Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. Th....More
Recently searched related titles: Quantitative Analysis Director, Director Of Call Center, Director Of Retention
Salary estimation for Call Center Operations Director at companies like : Empire Global Gaming Inc, Obsidian Group, Technology International Ltd