How much does a Call Center Operations Director make in District of Columbia? The average Call Center Operations Director salary in District of Columbia is $197,300 as of March 26, 2024, but the range typically falls between $166,900 and $228,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Director Salary | $139,222 | DC | March 26, 2024 |
25th Percentile Call Center Operations Director Salary | $166,900 | DC | March 26, 2024 |
50th Percentile Call Center Operations Director Salary | $197,300 | DC | March 26, 2024 |
75th Percentile Call Center Operations Director Salary | $228,300 | DC | March 26, 2024 |
90th Percentile Call Center Operations Director Salary | $256,524 | DC | March 26, 2024 |
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The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Bachelor's Degree
Bachelor's Degree
JD, MD, PhD or Equivalent
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Naval Anacost Annex, DC | Avg. Salary $197,250 | Date Updated March 26, 2024 |
Location Parcel Return Service, DC | Avg. Salary $197,250 | Date Updated March 26, 2024 |
Location Washington, DC | Avg. Salary $197,250 | Date Updated March 26, 2024 |
Location Washington Navy Yard, DC | Avg. Salary $197,250 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
About District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More
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