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How much does a Call Center Operations Director make in Indiana? The average Call Center Operations Director salary in Indiana is $172,400 as of February 26, 2024, but the range typically falls between $145,900 and $199,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Operations Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Operations Director Salary $121,773 IN February 26, 2024
25th Percentile Call Center Operations Director Salary $145,900 IN February 26, 2024
50th Percentile Call Center Operations Director Salary $172,400 IN February 26, 2024
75th Percentile Call Center Operations Director Salary $199,500 IN February 26, 2024
90th Percentile Call Center Operations Director Salary $224,173 IN February 26, 2024
25% $145,900 10% $121,773 90% $224,173 75% $199,500 $172,400 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Location Avg. Salary Date Updated
Location Vincennes, IN Avg. Salary $160,171 Date Updated February 26, 2024
Location Advance, IN Avg. Salary $170,155 Date Updated February 26, 2024
Location Akron, IN Avg. Salary $165,591 Date Updated February 26, 2024
Location Alamo, IN Avg. Salary $161,175 Date Updated February 26, 2024
Location Albany, IN Avg. Salary $162,571 Date Updated February 26, 2024
Location Albion, IN Avg. Salary $165,204 Date Updated February 26, 2024
Location Alexandria, IN Avg. Salary $163,631 Date Updated February 26, 2024
Location Ambia, IN Avg. Salary $166,531 Date Updated February 26, 2024
Location Amboy, IN Avg. Salary $162,571 Date Updated February 26, 2024
Location Amo, IN Avg. Salary $167,374 Date Updated February 26, 2024
lower level job