How much does a Call Center Operations Director make in Massachusetts? The average Call Center Operations Director salary in Massachusetts is $192,900 as of March 26, 2024, but the range typically falls between $163,200 and $223,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Director Salary | $136,160 | MA | March 26, 2024 |
25th Percentile Call Center Operations Director Salary | $163,200 | MA | March 26, 2024 |
50th Percentile Call Center Operations Director Salary | $192,900 | MA | March 26, 2024 |
75th Percentile Call Center Operations Director Salary | $223,200 | MA | March 26, 2024 |
90th Percentile Call Center Operations Director Salary | $250,787 | MA | March 26, 2024 |
Receptionist/Call Center Agent
Alaska Behavioral Health - Anchorage, AK
TeleSpecialists LLC - Atlanta, GA
Cabarrus Rowan Community Health Centers - Charlotte, NC
Choptank Community Health System, Inc.. - Denton, MD
The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Bachelor's Degree
Bachelor's Degree
JD, MD, PhD or Equivalent
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $185,907 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $187,857 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $188,920 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $187,148 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $186,616 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $198,667 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $189,275 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $198,667 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $198,667 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $193,528 | Date Updated March 26, 2024 |
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About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
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