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How much does a Call Center Operations Director make in Maryland? The average Call Center Operations Director salary in Maryland is $182,200 as of February 26, 2024, but the range typically falls between $154,200 and $210,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Operations Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Operations Director Salary $128,707 MD February 26, 2024
25th Percentile Call Center Operations Director Salary $154,200 MD February 26, 2024
50th Percentile Call Center Operations Director Salary $182,200 MD February 26, 2024
75th Percentile Call Center Operations Director Salary $210,900 MD February 26, 2024
90th Percentile Call Center Operations Director Salary $237,030 MD February 26, 2024
25% $154,200 10% $128,707 90% $237,030 75% $210,900 $182,200 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $181,655 Date Updated February 26, 2024
Location Abell, MD Avg. Salary $195,827 Date Updated February 26, 2024
Location Aberdeen, MD Avg. Salary $178,379 Date Updated February 26, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $179,378 Date Updated February 26, 2024
Location Abingdon, MD Avg. Salary $178,374 Date Updated February 26, 2024
Location Accident, MD Avg. Salary $162,147 Date Updated February 26, 2024
Location Accokeek, MD Avg. Salary $196,357 Date Updated February 26, 2024
Location Adamstown, MD Avg. Salary $192,063 Date Updated February 26, 2024
Location Allen, MD Avg. Salary $187,858 Date Updated February 26, 2024
Location Andrews Air Force Base, MD Avg. Salary $196,651 Date Updated February 26, 2024
lower level job