As of December 01, 2024, the average annual pay of Call Center Quality Manager in the United States is $84,600. While Salary.com is seeing that Call Center Quality Manager salary in the US can go up to $116,696 or down to $55,370, but most earn between $69,300 and $101,400. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Quality Manager in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $101,400 | $8,450 | $1,950 | $49 |
| Average | $84,600 | $7,050 | $1,627 | $41 |
| 25th Percentile | $69,300 | $5,775 | $1,333 | $33 |
As of December 01, 2024, Salary.com is seeing that an entry-level Call Center Quality Manager with under 1 year experience makes about $78,528. With less than 2 years of experience, a mid-level Call Center Quality Manager makes around $79,209. After 2-4 years, the Call Center Quality Manager pay rises to about $81,478. Those senior Call Center Quality Manager with 5-8 years of experience earn roughly $84,200, and those Call Center Quality Manager having 8 years or more experience is expected to earn about $88,463 on average.
| Levels | Salary |
|---|---|
| Entry Level Call Center Quality Manager | $78,528 |
| Intermediate Level Call Center Quality Manager | $79,209 |
| Senior Level Call Center Quality Manager | $81,478 |
| Specialist Level Call Center Quality Manager | $84,200 |
| Expert Level Call Center Quality Manager | $88,463 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 4% |
| Top Level | 0% |
| Experienced | 5% |
Salaries in the United States can vary significantly from state to state due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of December 01, 2024, the average yearly salary of Call Center Quality Manager is $93,300 in California and in Massachusetts, the average annual salary goes to $92,100. While in New Jersey, a Call Center Quality Manager earns $92,700 per year.
What Am I Worth?
Salaries in the United States can vary significantly from city to city due to a multitude of factors, including cost of living, local economic conditions, and industry presence.
For example, as of December 01, 2024, the average yearly salary of Call Center Quality Manager in San Francisco, CA is $105,800 and in New York, NY, the average annual salary goes to $98,800. While a Call Center Quality Manager earns $94,900 per year in Boston, MA.
For those exploring the changing dynamics of Call Center Quality Manager salaries, Salary.com offers detailed insights through our Job Trending in CA Labor Market analysis. As of December 01, 2024, our research highlights a notable shift in Call Center Quality Manager compensation over the past six years. For instance, the median salary has moved from $93,911 in 2023 to about $94,662 in 2024 (for a comprehensive analysis of Call Center Quality Manager salary trends, click here). It's crucial to consider several elements, including geographical location, experience level, industry demand, and economic development, as they play a significant role in influencing salary variations.
Salary.com job board provides millions of Call Center Quality Manager information for you to search for. Click on search button below to see Call Center Quality Manager job openings or enter a new job title here.
Here are companies hiring for Call Center Quality Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $84,600 | 64.9% | ||
| Bonus | $8,200 | 6.3% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $7,099 | 5.4% | ||
| 401K/403B | $3,898 | 3.0% | ||
| Disability | $1,856 | 1.4% | ||
| Healthcare | $8,352 | 6.4% | ||
| Pension | $5,011 | 3.8% | ||
| Time Off | $11,422 | 8.8% | ||
| Total Compensation | $130,438 | 100% | ||
The average annual salary of Call Center Quality Manager is $84,600. In case you are finding an easy salary calculator, the average hourly pay of Call Center Quality Manager is $41; the average weekly pay of Call Center Quality Manager is $1,627; the average monthly pay of Call Center Quality Manager is $7,050.
A Call Center Quality Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Call Center Quality Manager earns the most in San Jose, CA, where the annual salary of a Call Center Quality Manager is $106,200.
The highest pay for Call Center Quality Manager is $116,696.
The lowest pay for Call Center Quality Manager is $55,370.
The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
