How much does a Call Center Quality Manager make in the United States? The average Call Center Quality Manager salary in the United States is $79,600 as of October 27, 2022, but the range typically falls between $65,200 and $95,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $65,200 10% $52,090 90% $109,785 75% $95,400 $79,600 50%(Median)
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Check out Call Center Quality Manager jobs in Virginia

Call Center Manager

Jaunt, Inc. - Charlottesville, VA

Call Center Representative

TDB Communications - Chester, VA

Call Center Manager

Massanutten Resort - McGaheysville, VA

Call Center Manager - Residential

Magnolia Companies - McLean, VA

Job Description

The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Quality Manager in the United States. The base salary for Call Center Quality Manager ranges from $65,200 to $95,400 with the average base salary of $79,600. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $70,300 to $105,900 with the average total cash compensation of $87,400.
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Salary estimation for Call Center Quality Manager at companies like : CIVITAS RESOURCES INC, KINDER MORGAN INC, KOSMOS ENERGY LTD

Jobs with a similar salary range to Call Center Quality Manager : Program Delivery Manager, PMO Analyst