How much does a Call Center Quality Manager make in Idaho? The average Call Center Quality Manager salary in Idaho is $77,500 as of March 26, 2024, but the range typically falls between $63,500 and $92,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Quality Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Quality Manager Salary $50,754 ID March 26, 2024
25th Percentile Call Center Quality Manager Salary $63,500 ID March 26, 2024
50th Percentile Call Center Quality Manager Salary $77,500 ID March 26, 2024
75th Percentile Call Center Quality Manager Salary $92,900 ID March 26, 2024
90th Percentile Call Center Quality Manager Salary $106,921 ID March 26, 2024
25% $63,500 10% $50,754 90% $106,921 75% $92,900 $77,500 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Job Openings for Call Center Quality Manager in Idaho

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Quality Manager

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Location Avg. Salary Date Updated
Location Aberdeen, ID Avg. Salary $70,927 Date Updated March 26, 2024
Location Ahsahka, ID Avg. Salary $84,049 Date Updated March 26, 2024
Location Albion, ID Avg. Salary $72,090 Date Updated March 26, 2024
Location Almo, ID Avg. Salary $72,090 Date Updated March 26, 2024
Location American Falls, ID Avg. Salary $70,927 Date Updated March 26, 2024
Location Arbon, ID Avg. Salary $70,927 Date Updated March 26, 2024
Location Arco, ID Avg. Salary $72,588 Date Updated March 26, 2024
Location Arimo, ID Avg. Salary $70,927 Date Updated March 26, 2024
Location Ashton, ID Avg. Salary $84,049 Date Updated March 26, 2024
Location Athol, ID Avg. Salary $84,049 Date Updated March 26, 2024
lower level job