How much does a Call Center Quality Manager make in Indiana? The average Call Center Quality Manager salary in Indiana is $80,600 as of March 26, 2024, but the range typically falls between $66,000 and $96,600. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Quality Manager Salary | $52,707 | IN | March 26, 2024 |
25th Percentile Call Center Quality Manager Salary | $66,000 | IN | March 26, 2024 |
50th Percentile Call Center Quality Manager Salary | $80,600 | IN | March 26, 2024 |
75th Percentile Call Center Quality Manager Salary | $96,600 | IN | March 26, 2024 |
90th Percentile Call Center Quality Manager Salary | $111,167 | IN | March 26, 2024 |
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The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Vincennes, IN | Avg. Salary $75,246 | Date Updated March 26, 2024 |
Location Advance, IN | Avg. Salary $79,980 | Date Updated March 26, 2024 |
Location Akron, IN | Avg. Salary $77,903 | Date Updated March 26, 2024 |
Location Alamo, IN | Avg. Salary $75,744 | Date Updated March 26, 2024 |
Location Albany, IN | Avg. Salary $76,408 | Date Updated March 26, 2024 |
Location Albion, IN | Avg. Salary $77,820 | Date Updated March 26, 2024 |
Location Alexandria, IN | Avg. Salary $76,907 | Date Updated March 26, 2024 |
Location Ambia, IN | Avg. Salary $79,897 | Date Updated March 26, 2024 |
Location Amboy, IN | Avg. Salary $76,408 | Date Updated March 26, 2024 |
Location Amo, IN | Avg. Salary $78,651 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
About Indiana Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area a....More
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