How much does a Call Center Quality Manager make in North Carolina? The average Call Center Quality Manager salary in North Carolina is $79,700 as of February 26, 2024, but the range typically falls between $65,300 and $95,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Quality Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Quality Manager Salary $52,190 NC February 26, 2024
25th Percentile Call Center Quality Manager Salary $65,300 NC February 26, 2024
50th Percentile Call Center Quality Manager Salary $79,700 NC February 26, 2024
75th Percentile Call Center Quality Manager Salary $95,500 NC February 26, 2024
90th Percentile Call Center Quality Manager Salary $109,885 NC February 26, 2024
25% $65,300 10% $52,190 90% $109,885 75% $95,500 $79,700 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Job Openings for Call Center Quality Manager in North Carolina

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Select a city to view specific salary and bonus information for Call Center Quality Manager

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Location Avg. Salary Date Updated
Location Aberdeen, NC Avg. Salary $75,526 Date Updated February 26, 2024
Location Advance, NC Avg. Salary $79,309 Date Updated February 26, 2024
Location Ahoskie, NC Avg. Salary $77,600 Date Updated February 26, 2024
Location Alamance, NC Avg. Salary $78,995 Date Updated February 26, 2024
Location Albemarle, NC Avg. Salary $78,939 Date Updated February 26, 2024
Location Albertson, NC Avg. Salary $75,672 Date Updated February 26, 2024
Location Alexander, NC Avg. Salary $76,242 Date Updated February 26, 2024
Location Alexis, NC Avg. Salary $81,357 Date Updated February 26, 2024
Location Alliance, NC Avg. Salary $75,817 Date Updated February 26, 2024
Location Almond, NC Avg. Salary $75,518 Date Updated February 26, 2024
lower level job