How much does a Call Center Quality Manager make in North Carolina? The average Call Center Quality Manager salary in North Carolina is $79,700 as of February 26, 2024, but the range typically falls between $65,300 and $95,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Quality Manager Salary | $52,190 | NC | February 26, 2024 |
25th Percentile Call Center Quality Manager Salary | $65,300 | NC | February 26, 2024 |
50th Percentile Call Center Quality Manager Salary | $79,700 | NC | February 26, 2024 |
75th Percentile Call Center Quality Manager Salary | $95,500 | NC | February 26, 2024 |
90th Percentile Call Center Quality Manager Salary | $109,885 | NC | February 26, 2024 |
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The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Aberdeen, NC | Avg. Salary $75,526 | Date Updated February 26, 2024 |
Location Advance, NC | Avg. Salary $79,309 | Date Updated February 26, 2024 |
Location Ahoskie, NC | Avg. Salary $77,600 | Date Updated February 26, 2024 |
Location Alamance, NC | Avg. Salary $78,995 | Date Updated February 26, 2024 |
Location Albemarle, NC | Avg. Salary $78,939 | Date Updated February 26, 2024 |
Location Albertson, NC | Avg. Salary $75,672 | Date Updated February 26, 2024 |
Location Alexander, NC | Avg. Salary $76,242 | Date Updated February 26, 2024 |
Location Alexis, NC | Avg. Salary $81,357 | Date Updated February 26, 2024 |
Location Alliance, NC | Avg. Salary $75,817 | Date Updated February 26, 2024 |
Location Almond, NC | Avg. Salary $75,518 | Date Updated February 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More
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