Call Center Quality Manager Salary in New Jersey
Call Center Quality Manager Salary in New Jersey
How much does a Call Center Quality Manager make in New Jersey? The average Call Center Quality Manager salary in New Jersey is $91,100 as of March 26, 2024, but the range typically falls between $74,600 and $109,100. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Quality Manager Salary | $59,578 | NJ | March 26, 2024 |
| 25th Percentile Call Center Quality Manager Salary | $74,600 | NJ | March 26, 2024 |
| 50th Percentile Call Center Quality Manager Salary | $91,100 | NJ | March 26, 2024 |
| 75th Percentile Call Center Quality Manager Salary | $109,100 | NJ | March 26, 2024 |
| 90th Percentile Call Center Quality Manager Salary | $125,488 | NJ | March 26, 2024 |
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Job Description
The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Agent Quality Monitoring Senior Analyst
4 - 7 years experience
Bachelor's Degree -
This Job:
Call Center Quality Manager
3 - 5 years experience
Bachelor's Degree
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Select a city to view specific salary and bonus information for Call Center Quality Manager
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Bayonne, NJ | Avg. Salary $93,849 | Date Updated March 26, 2024 |
| Location Bergenfield, NJ | Avg. Salary $95,510 | Date Updated March 26, 2024 |
| Location Bloomfield, NJ | Avg. Salary $95,593 | Date Updated March 26, 2024 |
| Location East Brunswick, NJ | Avg. Salary $93,766 | Date Updated March 26, 2024 |
| Location Hoboken, NJ | Avg. Salary $97,005 | Date Updated March 26, 2024 |
| Location Irvington, NJ | Avg. Salary $93,849 | Date Updated March 26, 2024 |
| Location Lakewood, NJ | Avg. Salary $92,437 | Date Updated March 26, 2024 |
| Location Middlesex, NJ | Avg. Salary $93,185 | Date Updated March 26, 2024 |
| Location Passaic, NJ | Avg. Salary $95,593 | Date Updated March 26, 2024 |
| Location Union, NJ | Avg. Salary $93,849 | Date Updated March 26, 2024 |
About New Jersey
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Level of Education
- Call Center Quality Manager Salaries with No Diploma
- Call Center Quality Manager Salaries with a High School Diploma or Technical Certificate
- Call Center Quality Manager Salaries with an Associate's Degree
- Call Center Quality Manager Salaries with a Bachelor's Degree
- Call Center Quality Manager Salaries with a Master's Degree or MBA
- Call Center Quality Manager Salaries with a JD, MD, PhD or Equivalent
Most Popular Cities for Call Center Quality Manager Job
- Baltimore, MD Call Center Quality Manager
- Philadelphia, PA Call Center Quality Manager
- Lincoln, NE Call Center Quality Manager
- Tallahassee, FL Call Center Quality Manager
- Trenton, NJ Call Center Quality Manager
- Detroit, MI Call Center Quality Manager
- San Diego, CA Call Center Quality Manager
- Washington, DC Call Center Quality Manager
- El Paso, TX Call Center Quality Manager
- Raleigh, NC Call Center Quality Manager
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About New Jersey New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newa....More
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