How much does a Call Center Technical Supervisor make in the United States? The average Call Center Technical Supervisor salary in the United States is $76,400 as of July 28, 2021, but the range typically falls between $68,500 and $80,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $68,500 10% $61,307 90% $84,424 75% $80,600 $76,400 50%(Median)
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Check out Call Center Technical Supervisor jobs in Virginia

SVP, Call Center Operations

Northwest Federal Credit Union - Herndon, VA

Call Center Representative

Simplisafe - Hopewell, VA

Call Center Manager / Customer Service Supervisor

Home Service Doctors - Manassas, VA

Job Description

The Call Center Technical Supervisor supervises the representatives by monitoring the productivity of customer service representatives. Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Call Center Technical Supervisor may act as a technical resource for more complex questions. Reviews ACD data to ensure productivity and identify possible problems. In addition, Call Center Technical Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Call Center Technical Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Call Center Technical Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2021

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Technical Supervisor in the United States. The base salary for Call Center Technical Supervisor ranges from $68,500 to $80,600 with the average base salary of $76,400. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $71,300 to $87,700 with the average total cash compensation of $78,300.
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Salary estimation for Call Center Technical Supervisor at companies like : HCI Group, Inc., PRIMERICA INC, VERISK ANALYTICS INC

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