How much does a Contact Center Traffic and Scheduling Supervisor make in the United States? The average Contact Center Traffic and Scheduling Supervisor salary in the United States is $79,563 as of February 26, 2024, but the range typically falls between $70,316 and $94,759. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Traffic and Scheduling Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Traffic and Scheduling Supervisor Salary $61,897 US February 26, 2024
25th Percentile Contact Center Traffic and Scheduling Supervisor Salary $70,316 US February 26, 2024
50th Percentile Contact Center Traffic and Scheduling Supervisor Salary $79,563 US February 26, 2024
75th Percentile Contact Center Traffic and Scheduling Supervisor Salary $94,759 US February 26, 2024
90th Percentile Contact Center Traffic and Scheduling Supervisor Salary $108,594 US February 26, 2024
25% $70,316 10% $61,897 90% $108,594 75% $94,759 $79,563 50%(Median) Didn’t find job title? Click
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Job Description for Contact Center Traffic and Scheduling Supervisor

Contact Center Traffic and Scheduling Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Contact Center Traffic and Scheduling Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Contact Center Traffic and Scheduling Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Traffic and Scheduling Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description

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Career Path for Contact Center Traffic and Scheduling Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Traffic and Scheduling Supervisor, the first career path typically progresses to Contact Center Scheduling Manager.

Additionally, the second career path typically progresses to Contact Center Traffic and Scheduling Manager.

Those that have already made the climb...
Mark V. Anquillare, Chief Operating Officer
Verisk Analytics, Inc. provides data analytics solutions to the insurance markets in the United States and internationally. The company provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, global risk analytics, and various other fields... More
Fiscal Year Ended in 2022
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Contact Center Traffic and Scheduling Supervisor salary varies from city to city. Compared with national average salary of Contact Center Traffic and Scheduling Supervisor, the highest Contact Center Traffic and Scheduling Supervisor salary is in San Francisco, CA, where the Contact Center Traffic and Scheduling Supervisor salary is 25.0% above. The lowest Contact Center Traffic and Scheduling Supervisor salary is in Miami, FL, where the Contact Center Traffic and Scheduling Supervisor salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Traffic and Scheduling Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
70316
94759
79563

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
73582
103039
85382
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Supervisor in the United States. The base salary for Contact Center Traffic and Scheduling Supervisor ranges from $70,316 to $94,759 with the average base salary of $79,563. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $73,582 to $103,039 with the average total cash compensation of $85,382.
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70316
94759

 

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Skills associated with Contact Center Traffic and Scheduling Supervisor: Customer Support Policies, Standards and Procedures, Process Optimization, Performance Metrics, Call Center Management ...More

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Contact Center Traffic and Scheduling Supervisor Salary in United States
Contact Center Traffic and Scheduling Supervisor Salary Graph, Regional Distribution and Summary