How much does a Call Center Technical Supervisor make in the United States? The average Call Center Technical Supervisor salary in the United States is $74,800 as of July 27, 2020, but the range typically falls between $67,100 and $79,000. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $67,100 10% $60,090 90% $82,824 75% $79,000 $74,800 50%(Median)
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Job Description

The Call Center Technical Supervisor supervises the representatives by monitoring the productivity of customer service representatives. Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Call Center Technical Supervisor may act as a technical resource for more complex questions. Reviews ACD data to ensure productivity and identify possible problems. In addition, Call Center Technical Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Call Center Technical Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Call Center Technical Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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Average Base Salary

Core compensation

 
 
 
67100
79000
74800

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
69900
85900
76700
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Technical Supervisor in the United States. The base salary for Call Center Technical Supervisor ranges from $67,100 to $79,000 with the average base salary of $74,800. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $69,900 to $85,900 with the average total cash compensation of $76,700.
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67100
79000

 

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Salary estimation for Call Center Technical Supervisor at companies like : HCI Group, Inc., Primerica, Inc., Verisk Analytics, Inc.

Jobs with a similar salary range to Call Center Technical Supervisor : Product Support