How much does a Contact Center Traffic and Scheduling Supervisor make in Arizona? The average Contact Center Traffic and Scheduling Supervisor salary in Arizona is $77,763 as of March 26, 2024, but the range typically falls between $68,727 and $92,619. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Traffic and Scheduling Supervisor Salary | $60,500 | AZ | March 26, 2024 |
25th Percentile Contact Center Traffic and Scheduling Supervisor Salary | $68,727 | AZ | March 26, 2024 |
50th Percentile Contact Center Traffic and Scheduling Supervisor Salary | $77,763 | AZ | March 26, 2024 |
75th Percentile Contact Center Traffic and Scheduling Supervisor Salary | $92,619 | AZ | March 26, 2024 |
90th Percentile Contact Center Traffic and Scheduling Supervisor Salary | $106,145 | AZ | March 26, 2024 |
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Contact Center Traffic and Scheduling Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Contact Center Traffic and Scheduling Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Contact Center Traffic and Scheduling Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Traffic and Scheduling Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Aguila, AZ | Avg. Salary $78,083 | Date Updated March 26, 2024 |
Location Ajo, AZ | Avg. Salary $77,045 | Date Updated March 26, 2024 |
Location Alpine, AZ | Avg. Salary $76,166 | Date Updated March 26, 2024 |
Location Amado, AZ | Avg. Salary $74,969 | Date Updated March 26, 2024 |
Location Apache Junction, AZ | Avg. Salary $78,482 | Date Updated March 26, 2024 |
Location Arivaca, AZ | Avg. Salary $74,969 | Date Updated March 26, 2024 |
Location Arizona City, AZ | Avg. Salary $78,083 | Date Updated March 26, 2024 |
Location Arlington, AZ | Avg. Salary $78,083 | Date Updated March 26, 2024 |
Location Ash Fork, AZ | Avg. Salary $75,448 | Date Updated March 26, 2024 |
Location Avondale, AZ | Avg. Salary $78,641 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Traffic and Scheduling Supervisor, the first career path typically progresses to Contact Center Scheduling Manager.
Additionally, the second career path typically progresses to Contact Center Traffic and Scheduling Manager.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Assistant | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Traffic and Scheduling Supervisor salary of your education level.
Contact Center Traffic and Scheduling Supervisor salary varies from country to country. There are several factors that mainly impact the Contact Center Traffic and Scheduling Supervisor salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Traffic and Scheduling Supervisor salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Traffic and Scheduling Supervisor salary varies from category to category. Click below to see Contact Center Traffic and Scheduling Supervisor salary in different categories.
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Skills associated with Contact Center Traffic and Scheduling Supervisor: Call Center Management, Service Level Agreements (SLA), Customer Support Policies, Standards and Procedures, Customer Service Metrics ...More
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