Call Center Traffic and Scheduling Analyst Salary in the United States

How much does a Call Center Traffic and Scheduling Analyst make hourly in the United States? The average hourly wage for a Call Center Traffic and Scheduling Analyst in the United States is $24 as of May 31, 2019, but the range typically falls between $21 and $27. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

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Understand the total hourly compensation opportunity for a Call Center Traffic and Scheduling Analyst, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
21
27
24

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
22
29
25
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Call Center Traffic and Scheduling Analyst in United States. The average hourly rate for Call Center Traffic and Scheduling Analyst ranges from $21 to $27 with the average hourly pay of $24. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $22 to $29 with the average total hourly cash compensation of $25.
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21
27

 

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