Call Center Traffic and Scheduling Analyst Salary in the United States

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Call Center Traffic and Scheduling Analyst Salary

How much does a Call Center Traffic and Scheduling Analyst make in the United States? The average Call Center Traffic and Scheduling Analyst salary in the United States is $52,100 as of May 27, 2021, but the range typically falls between $45,400 and $59,300. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Salary Salary + Bonus Benefits
Based on HR-reported data: a national average with a geographic differential
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25% $45,400 10% $39,300 90% $65,855 75% $59,300 $52,100 50%(Median)

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Check out Call Center Traffic and Scheduling Analyst jobs in Virginia

Contact Center Rep 1

The Standard - Altavista, VA

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Call Center Analyst II

Agile - Arlington, VA

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Call Center Agent - Part Time

Evolent Health - Arlington, VA

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Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2021 Salary.com)

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Career Path for this job

  1. This Job:

    Call Center Traffic and Scheduling Analyst

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Traffic and Scheduling Analyst, Sr.

    2 - 4 years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Call Center Traffic and Scheduling Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
45400
59300
52100

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46800
63300
54200
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst in the United States. The base salary for Call Center Traffic and Scheduling Analyst ranges from $45,400 to $59,300 with the average base salary of $52,100. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,800 to $63,300 with the average total cash compensation of $54,200.
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45400
59300

 

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Salary estimation for Call Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, MANNATECH INC

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