Call Center Traffic and Scheduling Analyst Salary in the United States

Call Center Traffic and Scheduling Analyst Salary

How much does a Call Center Traffic and Scheduling Analyst make in the United States? The average Call Center Traffic and Scheduling Analyst salary in the United States is $51,100 as of June 28, 2020, but the range typically falls between $44,600 and $58,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Salary Salary + Bonus Benefits
25% $44,600 10% $38,682 90% $64,664 75% $58,200 $51,100 50%(Median)
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Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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Job Openings for Call Center Traffic and Scheduling Analyst

Career Path for this job

  1. This Job:

    Call Center Traffic and Scheduling Analyst

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Contact Center Traffic and Scheduling Analyst, Sr.

    2 - 4 years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
44600
58200
51100

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45900
62100
53200
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst in the United States. The base salary for Call Center Traffic and Scheduling Analyst ranges from $44,600 to $58,200 with the average base salary of $51,100. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,900 to $62,100 with the average total cash compensation of $53,200.
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44600
58200

 

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Salary estimation for Call Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES, INC., CEL SCI CORP, MANNATECH INC

Jobs with a similar salary range to Call Center Traffic and Scheduling Analyst : Branch Operations Coordinator, Foreman