Call Center Traffic and Scheduling Analyst Salary in the United States

How much does a Call Center Traffic and Scheduling Analyst make in the United States? The average Call Center Traffic and Scheduling Analyst salary in the United States is $49,900 as of May 31, 2019, but the range typically falls between $43,500 and $56,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

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43500
56800
49900

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44800
60600
51900
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst in United States. The base salary for Call Center Traffic and Scheduling Analyst ranges from $43,500 to $56,800 with the average base salary of $49,900. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,800 to $60,600 with the average total cash compensation of $51,900.
Similar Job Titles:
Contact Center Director, Contact Center Quality Analyst, Contact Center Quality Analyst, Sr., Contact Center Scheduler, Contact Center Scheduling Manager
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43500
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  1. This Job:

    Call Center Traffic and Scheduling Analyst

    0 - 2
    Bachelor's Degree

  2. Up a level:

    Contact Center Traffic and Scheduling Analyst, Sr.

    2 - 4 years experience
    Bachelor's Degree

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