Call Center Traffic and Scheduling Analyst Salary in the United States

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Call Center Traffic and Scheduling Analyst Salary

How much does a Call Center Traffic and Scheduling Analyst make in the United States? The average Call Center Traffic and Scheduling Analyst salary in the United States is $53,900 as of July 26, 2022, but the range typically falls between $47,000 and $61,300. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Salary Salary + Bonus Benefits
Based on HR-reported data: a national average with a geographic differential
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25% $47,000 10% $40,718 90% $68,037 75% $61,300 $53,900 50%(Median)

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Check out Call Center Traffic and Scheduling Analyst jobs in Virginia

Call Center / Customer Service Manager

Albemarle Heating & Air - Charlottesville, VA

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Conduent - Chesapeake, VA

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Emergency Call Center Analyst/Dispatcher - 01-2357

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Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2022 Salary.com)

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Career Path for this job

  1. This Job:

    Call Center Traffic and Scheduling Analyst

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Traffic and Scheduling Analyst, Sr.

    2 - 4 years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Call Center Traffic and Scheduling Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
47000
61300
53900

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
48400
65500
56100
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst in the United States. The base salary for Call Center Traffic and Scheduling Analyst ranges from $47,000 to $61,300 with the average base salary of $53,900. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $48,400 to $65,500 with the average total cash compensation of $56,100.
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47000
61300

 

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Salary estimation for Call Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES INC, CEL SCI CORP, MANNATECH INC

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