Call Center Traffic and Scheduling Analyst II Salary in Aberdeen, Maryland
Call Center Traffic and Scheduling Analyst II Salary in Aberdeen, MD
How much does a Call Center Traffic and Scheduling Analyst II make in Aberdeen, MD? The average Call Center Traffic and Scheduling Analyst II salary in Aberdeen, MD is $63,200 as of March 26, 2024, but the range typically falls between $56,200 and $72,000. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Traffic and Scheduling Analyst II Salary | $49,827 | Aberdeen,MD | March 26, 2024 |
| 25th Percentile Call Center Traffic and Scheduling Analyst II Salary | $56,200 | Aberdeen,MD | March 26, 2024 |
| 50th Percentile Call Center Traffic and Scheduling Analyst II Salary | $63,200 | Aberdeen,MD | March 26, 2024 |
| 75th Percentile Call Center Traffic and Scheduling Analyst II Salary | $72,000 | Aberdeen,MD | March 26, 2024 |
| 90th Percentile Call Center Traffic and Scheduling Analyst II Salary | $80,012 | Aberdeen,MD | March 26, 2024 |
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Job Description
The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Traffic and Scheduling Analyst I
0 - 2 years experience
Bachelor's Degree -
This Job:
Call Center Traffic and Scheduling Analyst II
2 - 4 years experience
Bachelor's Degree -
Up a level:
Call Center Traffic and Scheduling Analyst III
4 - 7 years experience
Bachelor's Degree
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About Aberdeen, Maryland Aberdeen is a city located in Harford County, Maryland, 26 miles (42 km) northeast of Baltimore. The population was 14,959 at the 2010 United States C....More
Aberdeen, Maryland area prices were up 1.5% from a year ago View the Cost of Living in Aberdeen, Maryland
Call Center Traffic and Scheduling Analyst II Salary in popular cities: Baltimore, Columbia, Germantown
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