How much does a Call Center Traffic and Scheduling Analyst II make in Alaska? The average Call Center Traffic and Scheduling Analyst II salary in Alaska is $68,300 as of February 26, 2024, but the range typically falls between $60,700 and $77,700. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst II Salary | $53,781 | AK | February 26, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst II Salary | $60,700 | AK | February 26, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst II Salary | $68,300 | AK | February 26, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst II Salary | $77,700 | AK | February 26, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst II Salary | $86,258 | AK | February 26, 2024 |
Receptionist/Call Center Agent
Alaska Behavioral Health - Anchorage, AK
Coinstar - Bellevue, WA
CPG Physician Billing - Revenue Cycle Analyst
Community Medical Center - Clinton, MT
Security Operations Center Analyst
ArrowCore Group - Fremont, CA
The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Palmer, AK | Avg. Salary $68,596 | Date Updated February 26, 2024 |
Location Sitka, AK | Avg. Salary $67,977 | Date Updated February 26, 2024 |
Location Adak, AK | Avg. Salary $68,596 | Date Updated February 26, 2024 |
Location Akiachak, AK | Avg. Salary $68,596 | Date Updated February 26, 2024 |
Location Akiak, AK | Avg. Salary $68,596 | Date Updated February 26, 2024 |
Location Akutan, AK | Avg. Salary $68,596 | Date Updated February 26, 2024 |
Location Alakanuk, AK | Avg. Salary $68,596 | Date Updated February 26, 2024 |
Location Aleknagik, AK | Avg. Salary $68,596 | Date Updated February 26, 2024 |
Location Allakaket, AK | Avg. Salary $68,309 | Date Updated February 26, 2024 |
Location Ambler, AK | Avg. Salary $68,309 | Date Updated February 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About Alaska Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Is....More
Recently searched related titles: Traffic Control Technician
Recently searched related titles: Call Center Administrator, Sustainability Project Coordinator, Air Traffic Controller Trainee
Jobs with a similar salary range to Call Center Traffic and Scheduling Analyst II : Air Traffic Controller, Traffic Planner, Flagger
Salary estimation for Call Center Traffic and Scheduling Analyst II at companies like : Dani Devoigne Health International Inc, Onni, Wy Qq10 Holdings Inc
Jobs with a similar salary range to Call Center Traffic and Scheduling Analyst II : Transportation Scheduler, Scheduling Administrator, Owner Relations Manager