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How much does a Call Center Traffic and Scheduling Analyst II make in Alaska? The average Call Center Traffic and Scheduling Analyst II salary in Alaska is $68,300 as of February 26, 2024, but the range typically falls between $60,700 and $77,700. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Traffic and Scheduling Analyst II Salary $53,781 AK February 26, 2024
25th Percentile Call Center Traffic and Scheduling Analyst II Salary $60,700 AK February 26, 2024
50th Percentile Call Center Traffic and Scheduling Analyst II Salary $68,300 AK February 26, 2024
75th Percentile Call Center Traffic and Scheduling Analyst II Salary $77,700 AK February 26, 2024
90th Percentile Call Center Traffic and Scheduling Analyst II Salary $86,258 AK February 26, 2024
25% $60,700 10% $53,781 90% $86,258 75% $77,700 $68,300 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst II

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Location Avg. Salary Date Updated
Location Palmer, AK Avg. Salary $68,596 Date Updated February 26, 2024
Location Sitka, AK Avg. Salary $67,977 Date Updated February 26, 2024
Location Adak, AK Avg. Salary $68,596 Date Updated February 26, 2024
Location Akiachak, AK Avg. Salary $68,596 Date Updated February 26, 2024
Location Akiak, AK Avg. Salary $68,596 Date Updated February 26, 2024
Location Akutan, AK Avg. Salary $68,596 Date Updated February 26, 2024
Location Alakanuk, AK Avg. Salary $68,596 Date Updated February 26, 2024
Location Aleknagik, AK Avg. Salary $68,596 Date Updated February 26, 2024
Location Allakaket, AK Avg. Salary $68,309 Date Updated February 26, 2024
Location Ambler, AK Avg. Salary $68,309 Date Updated February 26, 2024

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