Call Center Traffic and Scheduling Analyst Salary in Alabama

How much does a Call Center Traffic and Scheduling Analyst make in Alabama? The average Call Center Traffic and Scheduling Analyst salary in Alabama is $46,500 as of May 31, 2019, but the range typically falls between $40,600 and $53,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Alabama

About Alabama    Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Flori....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

Loading results...
Location Avg. Salary Date Updated
Location Georgiana, AL Avg. Salary $44,189 Date Updated May 31, 2019
Location Tanner, AL Avg. Salary $45,877 Date Updated May 31, 2019
Location Abbeville, AL Avg. Salary $43,649 Date Updated May 31, 2019
Location Abernant, AL Avg. Salary $46,412 Date Updated May 31, 2019
Location Adamsville, AL Avg. Salary $46,881 Date Updated May 31, 2019
Location Addison, AL Avg. Salary $45,266 Date Updated May 31, 2019
Location Adger, AL Avg. Salary $46,453 Date Updated May 31, 2019
Location Akron, AL Avg. Salary $46,346 Date Updated May 31, 2019
Location Alabaster, AL Avg. Salary $46,615 Date Updated May 31, 2019
Location Alberta, AL Avg. Salary $45,255 Date Updated May 31, 2019
Salary for

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
Job Openings for Call Center Traffic and Scheduling Analyst in Alabama