How much does a Call Center Traffic and Scheduling Analyst II make in California? The average Call Center Traffic and Scheduling Analyst II salary in California is $69,000 as of February 26, 2024, but the range typically falls between $61,300 and $78,600. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst II Salary | $54,290 | CA | February 26, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst II Salary | $61,300 | CA | February 26, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst II Salary | $69,000 | CA | February 26, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst II Salary | $78,600 | CA | February 26, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst II Salary | $87,340 | CA | February 26, 2024 |
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The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Coachella, CA | Avg. Salary $66,369 | Date Updated February 26, 2024 |
Location Acampo, CA | Avg. Salary $66,665 | Date Updated February 26, 2024 |
Location Acton, CA | Avg. Salary $69,779 | Date Updated February 26, 2024 |
Location Adelanto, CA | Avg. Salary $66,294 | Date Updated February 26, 2024 |
Location Adin, CA | Avg. Salary $63,433 | Date Updated February 26, 2024 |
Location Agoura Hills, CA | Avg. Salary $68,576 | Date Updated February 26, 2024 |
Location Aguanga, CA | Avg. Salary $66,508 | Date Updated February 26, 2024 |
Location Ahwahnee, CA | Avg. Salary $62,269 | Date Updated February 26, 2024 |
Location Alameda, CA | Avg. Salary $76,274 | Date Updated February 26, 2024 |
Location Alamo, CA | Avg. Salary $76,099 | Date Updated February 26, 2024 |
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About California California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the thir....More
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