How much does a Call Center Traffic and Scheduling Analyst II make in Colorado? The average Call Center Traffic and Scheduling Analyst II salary in Colorado is $64,000 as of March 26, 2024, but the range typically falls between $56,900 and $72,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst II Salary | $50,436 | CO | March 26, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst II Salary | $56,900 | CO | March 26, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst II Salary | $64,000 | CO | March 26, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst II Salary | $72,900 | CO | March 26, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst II Salary | $81,003 | CO | March 26, 2024 |
Staff Management | SMX - Chicago, IL
IT Business Systems Analyst II
Flavorchem Corporation - Downers Grove, IL
Hyve Solutions - Greenville, SC
Westlake - Houston, TX
The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Jefferson, CO | Avg. Salary $63,846 | Date Updated March 26, 2024 |
Location Agate, CO | Avg. Salary $62,528 | Date Updated March 26, 2024 |
Location Aguilar, CO | Avg. Salary $60,083 | Date Updated March 26, 2024 |
Location Akron, CO | Avg. Salary $60,772 | Date Updated March 26, 2024 |
Location Alamosa, CO | Avg. Salary $60,083 | Date Updated March 26, 2024 |
Location Allenspark, CO | Avg. Salary $65,539 | Date Updated March 26, 2024 |
Location Alma, CO | Avg. Salary $64,034 | Date Updated March 26, 2024 |
Location Almont, CO | Avg. Salary $64,347 | Date Updated March 26, 2024 |
Location Amherst, CO | Avg. Salary $59,581 | Date Updated March 26, 2024 |
Location Anton, CO | Avg. Salary $63,218 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About Colorado Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains ....More
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