Call Center Traffic and Scheduling Analyst Salary in Florida

How much does a Call Center Traffic and Scheduling Analyst make in Florida? The average Call Center Traffic and Scheduling Analyst salary in Florida is $47,900 as of May 31, 2019, but the range typically falls between $41,800 and $54,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Florida

About Florida    Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the w....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Coconut Creek, FL Avg. Salary $48,942 Date Updated May 31, 2019
Location Alachua, FL Avg. Salary $45,267 Date Updated May 31, 2019
Location Alford, FL Avg. Salary $43,596 Date Updated May 31, 2019
Location Altamonte Springs, FL Avg. Salary $47,335 Date Updated May 31, 2019
Location Altha, FL Avg. Salary $44,247 Date Updated May 31, 2019
Location Altoona, FL Avg. Salary $45,807 Date Updated May 31, 2019
Location Alturas, FL Avg. Salary $47,520 Date Updated May 31, 2019
Location Alva, FL Avg. Salary $46,680 Date Updated May 31, 2019
Location Anna Maria, FL Avg. Salary $47,081 Date Updated May 31, 2019
Location Anthony, FL Avg. Salary $45,027 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Florida