Call Center Traffic and Scheduling Analyst Salary in Iowa

How much does a Call Center Traffic and Scheduling Analyst make in Iowa? The average Call Center Traffic and Scheduling Analyst salary in Iowa is $47,600 as of May 31, 2019, but the range typically falls between $41,600 and $54,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Iowa

About Iowa    Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Siou....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Ackley, IA Avg. Salary $43,708 Date Updated May 31, 2019
Location Ackworth, IA Avg. Salary $47,678 Date Updated May 31, 2019
Location Adair, IA Avg. Salary $47,439 Date Updated May 31, 2019
Location Adel, IA Avg. Salary $47,559 Date Updated May 31, 2019
Location Afton, IA Avg. Salary $47,439 Date Updated May 31, 2019
Location Agency, IA Avg. Salary $47,090 Date Updated May 31, 2019
Location Ainsworth, IA Avg. Salary $46,742 Date Updated May 31, 2019
Location Akron, IA Avg. Salary $41,041 Date Updated May 31, 2019
Location Albert City, IA Avg. Salary $41,011 Date Updated May 31, 2019
Location Albia, IA Avg. Salary $47,439 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Iowa