Call Center Traffic and Scheduling Analyst Salary in Illinois

How much does a Call Center Traffic and Scheduling Analyst make in Illinois? The average Call Center Traffic and Scheduling Analyst salary in Illinois is $51,400 as of May 31, 2019, but the range typically falls between $44,800 and $58,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Illinois

About Illinois    Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross dome....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Cicero, IL Avg. Salary $53,081 Date Updated May 31, 2019
Location Mount Prospect, IL Avg. Salary $52,902 Date Updated May 31, 2019
Location Abingdon, IL Avg. Salary $47,165 Date Updated May 31, 2019
Location Adair, IL Avg. Salary $47,987 Date Updated May 31, 2019
Location Addieville, IL Avg. Salary $48,665 Date Updated May 31, 2019
Location Addison, IL Avg. Salary $52,902 Date Updated May 31, 2019
Location Akin, IL Avg. Salary $46,602 Date Updated May 31, 2019
Location Albany, IL Avg. Salary $46,026 Date Updated May 31, 2019
Location Albers, IL Avg. Salary $48,665 Date Updated May 31, 2019
Location Albion, IL Avg. Salary $45,669 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Illinois