Call Center Traffic and Scheduling Analyst Salary in Indiana

How much does a Call Center Traffic and Scheduling Analyst make in Indiana? The average Call Center Traffic and Scheduling Analyst salary in Indiana is $48,700 as of May 31, 2019, but the range typically falls between $42,500 and $55,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Indiana

About Indiana    Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area a....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Vincennes, IN Avg. Salary $45,168 Date Updated May 31, 2019
Location Advance, IN Avg. Salary $47,951 Date Updated May 31, 2019
Location Akron, IN Avg. Salary $46,330 Date Updated May 31, 2019
Location Alamo, IN Avg. Salary $45,451 Date Updated May 31, 2019
Location Albany, IN Avg. Salary $45,845 Date Updated May 31, 2019
Location Albion, IN Avg. Salary $46,335 Date Updated May 31, 2019
Location Alexandria, IN Avg. Salary $46,144 Date Updated May 31, 2019
Location Ambia, IN Avg. Salary $46,512 Date Updated May 31, 2019
Location Amboy, IN Avg. Salary $45,845 Date Updated May 31, 2019
Location Amo, IN Avg. Salary $47,177 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Indiana