Call Center Traffic and Scheduling Analyst Salary in Kentucky

How much does a Call Center Traffic and Scheduling Analyst make in Kentucky? The average Call Center Traffic and Scheduling Analyst salary in Kentucky is $46,400 as of May 31, 2019, but the range typically falls between $40,500 and $52,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Kentucky

About Kentucky    Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United ....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Aberdeen, KY Avg. Salary $44,449 Date Updated May 31, 2019
Location Adairville, KY Avg. Salary $44,898 Date Updated May 31, 2019
Location Adams, KY Avg. Salary $43,612 Date Updated May 31, 2019
Location Adolphus, KY Avg. Salary $45,830 Date Updated May 31, 2019
Location Ages Brookside, KY Avg. Salary $43,184 Date Updated May 31, 2019
Location Albany, KY Avg. Salary $45,222 Date Updated May 31, 2019
Location Alexandria, KY Avg. Salary $48,690 Date Updated May 31, 2019
Location Allen, KY Avg. Salary $43,612 Date Updated May 31, 2019
Location Allensville, KY Avg. Salary $44,560 Date Updated May 31, 2019
Location Almo, KY Avg. Salary $44,449 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Kentucky