Call Center Traffic and Scheduling Analyst Salary in Massachusetts

How much does a Call Center Traffic and Scheduling Analyst make in Massachusetts? The average Call Center Traffic and Scheduling Analyst salary in Massachusetts is $54,300 as of May 31, 2019, but the range typically falls between $47,300 and $61,800. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Massachusetts

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

Salary estimation for Call Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, JUNIPER PHARMACEUTICALS INC

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $52,771 Date Updated May 31, 2019
Location Barnstable, MA Avg. Salary $52,548 Date Updated May 31, 2019
Location Fitchburg, MA Avg. Salary $53,287 Date Updated May 31, 2019
Location Hyannis, MA Avg. Salary $52,358 Date Updated May 31, 2019
Location Leominster, MA Avg. Salary $52,356 Date Updated May 31, 2019
Location Malden, MA Avg. Salary $56,683 Date Updated May 31, 2019
Location Methuen, MA Avg. Salary $52,821 Date Updated May 31, 2019
Location Newton, MA Avg. Salary $56,683 Date Updated May 31, 2019
Location Revere, MA Avg. Salary $56,683 Date Updated May 31, 2019
Location Weymouth, MA Avg. Salary $53,967 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Massachusetts