Call Center Traffic and Scheduling Analyst Salary in Maryland

How much does a Call Center Traffic and Scheduling Analyst make in Maryland? The average Call Center Traffic and Scheduling Analyst salary in Maryland is $51,800 as of May 31, 2019, but the range typically falls between $45,200 and $59,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Maryland

About Maryland    Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $51,226 Date Updated May 31, 2019
Location Abell, MD Avg. Salary $55,178 Date Updated May 31, 2019
Location Aberdeen, MD Avg. Salary $50,491 Date Updated May 31, 2019
Location Aberdeen Proving Ground, MD Avg. Salary $50,834 Date Updated May 31, 2019
Location Abingdon, MD Avg. Salary $50,385 Date Updated May 31, 2019
Location Accident, MD Avg. Salary $45,725 Date Updated May 31, 2019
Location Accokeek, MD Avg. Salary $55,327 Date Updated May 31, 2019
Location Adamstown, MD Avg. Salary $54,128 Date Updated May 31, 2019
Location Allen, MD Avg. Salary $53,108 Date Updated May 31, 2019
Location Andrews Air Force Base, MD Avg. Salary $55,411 Date Updated May 31, 2019
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