How much does a Call Center Traffic and Scheduling Analyst II make in Michigan? The average Call Center Traffic and Scheduling Analyst II salary in Michigan is $62,000 as of March 26, 2024, but the range typically falls between $55,000 and $70,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst II Salary | $48,627 | MI | March 26, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst II Salary | $55,000 | MI | March 26, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst II Salary | $62,000 | MI | March 26, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst II Salary | $70,500 | MI | March 26, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst II Salary | $78,239 | MI | March 26, 2024 |
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The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Taylor, MI | Avg. Salary $63,093 | Date Updated March 26, 2024 |
Location Acme, MI | Avg. Salary $59,016 | Date Updated March 26, 2024 |
Location Ada, MI | Avg. Salary $60,835 | Date Updated March 26, 2024 |
Location Addison, MI | Avg. Salary $63,030 | Date Updated March 26, 2024 |
Location Adrian, MI | Avg. Salary $62,089 | Date Updated March 26, 2024 |
Location Afton, MI | Avg. Salary $58,264 | Date Updated March 26, 2024 |
Location Ahmeek, MI | Avg. Salary $59,644 | Date Updated March 26, 2024 |
Location Akron, MI | Avg. Salary $58,326 | Date Updated March 26, 2024 |
Location Alanson, MI | Avg. Salary $58,264 | Date Updated March 26, 2024 |
Location Alba, MI | Avg. Salary $58,264 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
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Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
About Michigan Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th par....More
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