Call Center Traffic and Scheduling Analyst Salary in Mississippi

How much does a Call Center Traffic and Scheduling Analyst make in Mississippi? The average Call Center Traffic and Scheduling Analyst salary in Mississippi is $43,300 as of May 31, 2019, but the range typically falls between $37,700 and $49,300. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Mississippi

About Mississippi    Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to ....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Olive Branch, MS Avg. Salary $46,954 Date Updated May 31, 2019
Location Abbeville, MS Avg. Salary $46,791 Date Updated May 31, 2019
Location Aberdeen, MS Avg. Salary $42,187 Date Updated May 31, 2019
Location Ackerman, MS Avg. Salary $42,038 Date Updated May 31, 2019
Location Algoma, MS Avg. Salary $42,038 Date Updated May 31, 2019
Location Alligator, MS Avg. Salary $43,851 Date Updated May 31, 2019
Location Amory, MS Avg. Salary $42,038 Date Updated May 31, 2019
Location Anguilla, MS Avg. Salary $43,881 Date Updated May 31, 2019
Location Arcola, MS Avg. Salary $44,300 Date Updated May 31, 2019
Location Arkabutla, MS Avg. Salary $46,791 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Mississippi