Call Center Traffic and Scheduling Analyst Salary in North Carolina

How much does a Call Center Traffic and Scheduling Analyst make in North Carolina? The average Call Center Traffic and Scheduling Analyst salary in North Carolina is $47,600 as of May 31, 2019, but the range typically falls between $41,500 and $54,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in North Carolina

About North Carolina    North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Aberdeen, NC Avg. Salary $45,376 Date Updated May 31, 2019
Location Advance, NC Avg. Salary $47,599 Date Updated May 31, 2019
Location Ahoskie, NC Avg. Salary $46,622 Date Updated May 31, 2019
Location Alamance, NC Avg. Salary $47,326 Date Updated May 31, 2019
Location Albemarle, NC Avg. Salary $47,465 Date Updated May 31, 2019
Location Albertson, NC Avg. Salary $45,239 Date Updated May 31, 2019
Location Alexander, NC Avg. Salary $45,775 Date Updated May 31, 2019
Location Alexis, NC Avg. Salary $48,879 Date Updated May 31, 2019
Location Alliance, NC Avg. Salary $45,102 Date Updated May 31, 2019
Location Almond, NC Avg. Salary $45,222 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in North Carolina