upper level job

How much does a Call Center Traffic and Scheduling Analyst II make in Nevada? The average Call Center Traffic and Scheduling Analyst II salary in Nevada is $63,200 as of February 26, 2024, but the range typically falls between $56,200 and $72,000. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Call Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Traffic and Scheduling Analyst II Salary $49,827 NV February 26, 2024
25th Percentile Call Center Traffic and Scheduling Analyst II Salary $56,200 NV February 26, 2024
50th Percentile Call Center Traffic and Scheduling Analyst II Salary $63,200 NV February 26, 2024
75th Percentile Call Center Traffic and Scheduling Analyst II Salary $72,000 NV February 26, 2024
90th Percentile Call Center Traffic and Scheduling Analyst II Salary $80,012 NV February 26, 2024
25% $56,200 10% $49,827 90% $80,012 75% $72,000 $63,200 50%(Median) Didn’t find job title? Click
Change Search Criteria

Job Description

The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Job Openings for Call Center Traffic and Scheduling Analyst II in Nevada
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst II

Loading results...
Location Avg. Salary Date Updated
Location Sun Valley, NV Avg. Salary $63,107 Date Updated February 26, 2024
Location Alamo, NV Avg. Salary $62,613 Date Updated February 26, 2024
Location Amargosa Valley, NV Avg. Salary $62,613 Date Updated February 26, 2024
Location Austin, NV Avg. Salary $62,126 Date Updated February 26, 2024
Location Baker, NV Avg. Salary $57,919 Date Updated February 26, 2024
Location Battle Mountain, NV Avg. Salary $62,126 Date Updated February 26, 2024
Location Beatty, NV Avg. Salary $62,613 Date Updated February 26, 2024
Location Blue Diamond, NV Avg. Salary $63,176 Date Updated February 26, 2024
Location Boulder City, NV Avg. Salary $62,676 Date Updated February 26, 2024
Location Bunkerville, NV Avg. Salary $62,613 Date Updated February 26, 2024

Jobs with a similar salary range to Call Center Traffic and Scheduling Analyst II : Transportation Scheduler, Scheduling Administrator, Owner Relations Manager

lower level job