Call Center Traffic and Scheduling Analyst Salary in Pennsylvania

How much does a Call Center Traffic and Scheduling Analyst make in Pennsylvania? The average Call Center Traffic and Scheduling Analyst salary in Pennsylvania is $49,800 as of May 31, 2019, but the range typically falls between $43,400 and $56,700. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Pennsylvania

About Pennsylvania    Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Stroudsburg, PA Avg. Salary $50,288 Date Updated May 31, 2019
Location Aaronsburg, PA Avg. Salary $48,217 Date Updated May 31, 2019
Location Abbottstown, PA Avg. Salary $48,501 Date Updated May 31, 2019
Location Abington, PA Avg. Salary $53,578 Date Updated May 31, 2019
Location Ackermanville, PA Avg. Salary $52,821 Date Updated May 31, 2019
Location Acme, PA Avg. Salary $47,097 Date Updated May 31, 2019
Location Acosta, PA Avg. Salary $45,884 Date Updated May 31, 2019
Location Adah, PA Avg. Salary $48,665 Date Updated May 31, 2019
Location Adamsburg, PA Avg. Salary $48,765 Date Updated May 31, 2019
Location Adamstown, PA Avg. Salary $49,278 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Pennsylvania