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How much does a Call Center Traffic and Scheduling Analyst II make in Pocatello, ID? The average Call Center Traffic and Scheduling Analyst II salary in Pocatello, ID is $54,400 as of February 26, 2024, but the range typically falls between $48,300 and $61,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Call Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Traffic and Scheduling Analyst II Salary $42,746 Pocatello,ID February 26, 2024
25th Percentile Call Center Traffic and Scheduling Analyst II Salary $48,300 Pocatello,ID February 26, 2024
50th Percentile Call Center Traffic and Scheduling Analyst II Salary $54,400 Pocatello,ID February 26, 2024
75th Percentile Call Center Traffic and Scheduling Analyst II Salary $61,900 Pocatello,ID February 26, 2024
90th Percentile Call Center Traffic and Scheduling Analyst II Salary $68,728 Pocatello,ID February 26, 2024
25% $48,300 10% $42,746 90% $68,728 75% $61,900 $54,400 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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48300
61900
54400

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Includes base and annual incentives

 
 
 
50000
65200
56800
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst II in Pocatello, ID. The base salary for Call Center Traffic and Scheduling Analyst II ranges from $48,300 to $61,900 with the average base salary of $54,400. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,000 to $65,200 with the average total cash compensation of $56,800.
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48300
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About Pocatello, Idaho    Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in....More

Pocatello, Idaho  area prices were up 2.5% from a year ago    View the Cost of Living in Pocatello, Idaho

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