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How much does a Call Center Traffic and Scheduling Analyst II make in Reno, NV? The average Call Center Traffic and Scheduling Analyst II salary in Reno, NV is $63,200 as of February 26, 2024, but the range typically falls between $56,100 and $71,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Call Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Traffic and Scheduling Analyst II Salary $49,636 Reno,NV February 26, 2024
25th Percentile Call Center Traffic and Scheduling Analyst II Salary $56,100 Reno,NV February 26, 2024
50th Percentile Call Center Traffic and Scheduling Analyst II Salary $63,200 Reno,NV February 26, 2024
75th Percentile Call Center Traffic and Scheduling Analyst II Salary $71,900 Reno,NV February 26, 2024
90th Percentile Call Center Traffic and Scheduling Analyst II Salary $79,821 Reno,NV February 26, 2024
25% $56,100 10% $49,636 90% $79,821 75% $71,900 $63,200 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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56100
71900
63200

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Includes base and annual incentives

 
 
 
58100
75700
65900
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst II in Reno, NV. The base salary for Call Center Traffic and Scheduling Analyst II ranges from $56,100 to $71,900 with the average base salary of $63,200. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $58,100 to $75,700 with the average total cash compensation of $65,900.
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56100
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About Reno, Nevada    Reno (/ˈriːnoʊ/ REE-noh) is a city in the U.S. state of Nevada, located in the northwestern part of the state, approximately 22 miles (35 km) from Lak....More

Reno, Nevada  area prices were up 2.5% from a year ago    View the Cost of Living in Reno, Nevada

Call Center Traffic and Scheduling Analyst II Salary in popular cities: Las VegasHendersonNorth Las Vegas

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