Call Center Traffic and Scheduling Analyst Salary in Utah

How much does a Call Center Traffic and Scheduling Analyst make in Utah? The average Call Center Traffic and Scheduling Analyst salary in Utah is $47,300 as of May 31, 2019, but the range typically falls between $41,200 and $53,800. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Utah

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Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Lehi, UT Avg. Salary $45,029 Date Updated May 31, 2019
Location Alpine, UT Avg. Salary $45,844 Date Updated May 31, 2019
Location Altamont, UT Avg. Salary $44,597 Date Updated May 31, 2019
Location Alton, UT Avg. Salary $48,336 Date Updated May 31, 2019
Location Altonah, UT Avg. Salary $44,597 Date Updated May 31, 2019
Location American Fork, UT Avg. Salary $45,158 Date Updated May 31, 2019
Location Aneth, UT Avg. Salary $45,911 Date Updated May 31, 2019
Location Annabella, UT Avg. Salary $44,597 Date Updated May 31, 2019
Location Antimony, UT Avg. Salary $44,597 Date Updated May 31, 2019
Location Aurora, UT Avg. Salary $44,597 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Utah