Call Center Traffic and Scheduling Analyst Salary in Virginia

How much does a Call Center Traffic and Scheduling Analyst make in Virginia? The average Call Center Traffic and Scheduling Analyst salary in Virginia is $49,100 as of May 31, 2019, but the range typically falls between $42,800 and $55,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Virginia

About Virginia    Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United State....More

Job Description

The Call Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Call Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Call Center Traffic and Scheduling Analyst

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Location Avg. Salary Date Updated
Location Annandale, VA Avg. Salary $55,427 Date Updated May 31, 2019
Location Virginia State University, VA Avg. Salary $49,532 Date Updated May 31, 2019
Location Abingdon, VA Avg. Salary $43,184 Date Updated May 31, 2019
Location Accomac, VA Avg. Salary $46,874 Date Updated May 31, 2019
Location Achilles, VA Avg. Salary $46,582 Date Updated May 31, 2019
Location Afton, VA Avg. Salary $45,394 Date Updated May 31, 2019
Location Alberta, VA Avg. Salary $49,233 Date Updated May 31, 2019
Location Aldie, VA Avg. Salary $55,178 Date Updated May 31, 2019
Location Alexandria, VA Avg. Salary $55,427 Date Updated May 31, 2019
Location Altavista, VA Avg. Salary $45,526 Date Updated May 31, 2019
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Job Openings for Call Center Traffic and Scheduling Analyst in Virginia