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How much does a Call Center Traffic and Scheduling Analyst II make in Weymouth, MA? The average Call Center Traffic and Scheduling Analyst II salary in Weymouth, MA is $68,300 as of February 26, 2024, but the range typically falls between $60,700 and $77,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Call Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Traffic and Scheduling Analyst II Salary $53,781 Weymouth,MA February 26, 2024
25th Percentile Call Center Traffic and Scheduling Analyst II Salary $60,700 Weymouth,MA February 26, 2024
50th Percentile Call Center Traffic and Scheduling Analyst II Salary $68,300 Weymouth,MA February 26, 2024
75th Percentile Call Center Traffic and Scheduling Analyst II Salary $77,800 Weymouth,MA February 26, 2024
90th Percentile Call Center Traffic and Scheduling Analyst II Salary $86,449 Weymouth,MA February 26, 2024
25% $60,700 10% $53,781 90% $86,449 75% $77,800 $68,300 50%(Median) Didn’t find job title? Click
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Job Description

The Call Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Call Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Average Base Salary

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60700
77800
68300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
62900
81900
71300
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst II in Weymouth, MA. The base salary for Call Center Traffic and Scheduling Analyst II ranges from $60,700 to $77,800 with the average base salary of $68,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $62,900 to $81,900 with the average total cash compensation of $71,300.
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60700
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About Weymouth, Massachusetts    Weymouth is a city in Norfolk County, Massachusetts, one of 13 Massachusetts municipalities that city forms of government while retaining "town of" in....More

Weymouth, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Weymouth, Massachusetts

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