How much does a Call Center Traffic and Scheduling Analyst, Sr. make in the United States? The average Call Center Traffic and Scheduling Analyst, Sr. salary in the United States is $68,200 as of September 26, 2022, but the range typically falls between $59,700 and $79,500. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $59,700 10% $51,961 90% $89,788 75% $79,500 $68,200 50%(Median)
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Check out Call Center Traffic and Scheduling Analyst, Sr. jobs in Virginia

Senior Strategic Pricing Analyst

Modern Technology Solutions, Inc. - 20598, VA

Senior Financial Analyst

Arete - Arlington, VA

Job Description

The Call Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst, Sr. coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2022 Salary.com)

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Average Base Salary

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59700
79500
68200

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
61300
85700
71400
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst, Sr. in the United States. The base salary for Call Center Traffic and Scheduling Analyst, Sr. ranges from $59,700 to $79,500 with the average base salary of $68,200. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $61,300 to $85,700 with the average total cash compensation of $71,400.
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59700
79500

 

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Salary estimation for Call Center Traffic and Scheduling Analyst, Sr. at companies like : Aramark, Hilton Worldwide Holdings Inc., POTBELLY CORP

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