How much does a Call Center Traffic and Scheduling Analyst, Sr. make in the United States? The average Call Center Traffic and Scheduling Analyst, Sr. salary in the United States is $62,800 as of July 28, 2021, but the range typically falls between $55,900 and $73,000. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $55,900 10% $49,618 90% $82,287 75% $73,000 $62,800 50%(Median)
Change Search Criteria
Check out Call Center Traffic and Scheduling Analyst, Sr. jobs in Virginia

Senior Schedule Analyst

Serco North America - Alexandria, VA

Scheduling Analyst II

Serco North America - Chesapeake, VA

Job Description

The Call Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst, Sr. coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2021 Salary.com)

Employers: Job Description Management Tool

Job Openings for Call Center Traffic and Scheduling Analyst, Sr.
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Call Center Traffic and Scheduling Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
55900
73000
62800

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
57400
78600
65900
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst, Sr. in the United States. The base salary for Call Center Traffic and Scheduling Analyst, Sr. ranges from $55,900 to $73,000 with the average base salary of $62,800. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,400 to $78,600 with the average total cash compensation of $65,900.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

55900
73000

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Salary estimation for Call Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS, POTBELLY CORP

Jobs with a similar salary range to Call Center Traffic and Scheduling Analyst, Sr. : Technical Training Coordinator, Real Estate Sales Manager, Demand Analyst