How much does a Call Center Traffic and Scheduling Analyst III make in Connecticut? The average Call Center Traffic and Scheduling Analyst III salary in Connecticut is $80,300 as of March 26, 2024, but the range typically falls between $70,300 and $92,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst III Salary | $61,196 | CT | March 26, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst III Salary | $70,300 | CT | March 26, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst III Salary | $80,300 | CT | March 26, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst III Salary | $92,500 | CT | March 26, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst III Salary | $103,607 | CT | March 26, 2024 |
Staff Management | SMX - Chicago, IL
Strategic Public Health Analyst
Center for Human Development, Inc. - La Grande, OR
Total Product Expo - Moorpark, CA
Cyber Security Operations Center (CSOC) Analyst
General Dynamics Information Technology - Newington, VA
The Call Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Call Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location New London, CT | Avg. Salary $79,695 | Date Updated March 26, 2024 |
Location Norwich, CT | Avg. Salary $79,844 | Date Updated March 26, 2024 |
Location West Haven, CT | Avg. Salary $80,666 | Date Updated March 26, 2024 |
Location Abington, CT | Avg. Salary $78,947 | Date Updated March 26, 2024 |
Location Amston, CT | Avg. Salary $79,919 | Date Updated March 26, 2024 |
Location Andover, CT | Avg. Salary $80,218 | Date Updated March 26, 2024 |
Location Ansonia, CT | Avg. Salary $80,666 | Date Updated March 26, 2024 |
Location Ashford, CT | Avg. Salary $78,947 | Date Updated March 26, 2024 |
Location Avon, CT | Avg. Salary $80,367 | Date Updated March 26, 2024 |
Location Ballouville, CT | Avg. Salary $78,872 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About Connecticut Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. Th....More
Jobs with a similar salary range to Call Center Traffic and Scheduling Analyst III : Demand Analyst
Salary estimation for Call Center Traffic and Scheduling Analyst III at companies like : Yamaha Jet Boat Manufacturing Usa Inc, Wintrust Commercial Banking, US West