Call Center Traffic and Scheduling Analyst, Sr. Salary in Jonesboro, Arkansas

How much does a Call Center Traffic and Scheduling Analyst, Sr. make in Jonesboro, AR? The average Call Center Traffic and Scheduling Analyst, Sr. salary in Jonesboro, AR is $56,100 as of May 13, 2019, but the range typically falls between $50,000 and $65,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

About Jonesboro, Arkansas    Jonesboro is a city located on Crowley's Ridge in the northeastern corner of the U.S. State of Arkansas. Jonesboro is one of two county seats of Craig....More

Jonesboro, Arkansas  area prices were up 1.3% from a year ago    View the Cost of Living in Jonesboro, Arkansas

Job Description

The Call Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst, Sr. coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
50000
65200
56100

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
51300
70300
58900
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Traffic and Scheduling Analyst, Sr. in the United States. The base salary for Call Center Traffic and Scheduling Analyst, Sr. ranges from $50,000 to $65,200 with the average base salary of $56,100. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $51,300 to $70,300 with the average total cash compensation of $58,900.
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50000
65200

 

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Job Openings for Call Center Traffic and Scheduling Analyst, Sr. in Jonesboro, AR