How much does a Call Center Traffic and Scheduling Analyst, Sr. make in Jonesboro, AR? The average Call Center Traffic and Scheduling Analyst, Sr. salary in Jonesboro, AR is $56,100 as of May 13, 2019, but the range typically falls between $50,000 and $65,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
About Jonesboro, Arkansas Jonesboro is a city located on Crowley's Ridge in the northeastern corner of the U.S. State of Arkansas. Jonesboro is one of two county seats of Craig....More
Jonesboro, Arkansas area prices were up 1.3% from a year ago View the Cost of Living in Jonesboro, Arkansas
The Call Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst, Sr. coordinates with other teams when overflow occur and inbound traffic must be redirected. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. In addition, Call Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)
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Includes base and annual incentives