How much does a Call Center Traffic and Scheduling Analyst III make in West Virginia? The average Call Center Traffic and Scheduling Analyst III salary in West Virginia is $67,300 as of March 26, 2024, but the range typically falls between $58,900 and $77,500. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst III Salary | $51,252 | WV | March 26, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst III Salary | $58,900 | WV | March 26, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst III Salary | $67,300 | WV | March 26, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst III Salary | $77,500 | WV | March 26, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst III Salary | $86,787 | WV | March 26, 2024 |
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The Call Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Call Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Weirton, WV | Avg. Salary $72,817 | Date Updated March 26, 2024 |
Location Wheeling, WV | Avg. Salary $73,190 | Date Updated March 26, 2024 |
Location Accoville, WV | Avg. Salary $66,686 | Date Updated March 26, 2024 |
Location Adrian, WV | Avg. Salary $65,789 | Date Updated March 26, 2024 |
Location Advent, WV | Avg. Salary $66,911 | Date Updated March 26, 2024 |
Location Albright, WV | Avg. Salary $70,050 | Date Updated March 26, 2024 |
Location Alderson, WV | Avg. Salary $68,630 | Date Updated March 26, 2024 |
Location Alkol, WV | Avg. Salary $66,387 | Date Updated March 26, 2024 |
Location Allen Junction, WV | Avg. Salary $66,686 | Date Updated March 26, 2024 |
Location Alloy, WV | Avg. Salary $66,686 | Date Updated March 26, 2024 |
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About West Virginia West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part o....More
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