Claim Representative Supervisor Salary in Maryland

The Claim Representative Supervisor monitors and evaluates interactions and workflow to ensure that quality and volume standards are maintained. Acts as team lead for a group of Insurance Claim Service Representative in a contact center setting. Being a Claim Representative Supervisor responds to and resolves complaints and complex claims issues. Coaches and guides less experienced team members. In addition, Claim Representative Supervisor ensures compliance with State Insurance Department regulations. Requires a high school diploma or equivalent. Typically reports to a manager. The Claim Representative Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Claim Representative Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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