Hourly Wage for Client Service and Support Specialist I Salary in the United States

The Client Service and Support Specialist I resolves problems and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Client Service and Support Specialist I develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. In addition, Client Service and Support Specialist I uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Being a Client Service and Support Specialist I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Client Service and Support Specialist I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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