Contact Center Planning and Monitoring Analyst Salary in the United States

How much does a Contact Center Planning and Monitoring Analyst make in the United States? The average Contact Center Planning and Monitoring Analyst salary in the United States is $45,030 as of September 26, 2019, but the range typically falls between $38,480 and $51,520. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Salary estimation for Contact Center Planning and Monitoring Analyst at companies like : CAFEPRESS INC, HEALTHWAREHOUSE.COM INC, LIQUIDITY SERVICES INC

Job Description

The Contact Center Planning and Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Contact Center Planning and Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Contact Center Planning and Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Contact Center Planning and Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Contact Center Planning and Monitoring Analyst typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
38480
51520
45030

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
39360
54550
46480
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Planning and Monitoring Analyst in the United States. The base salary for Contact Center Planning and Monitoring Analyst ranges from $38,480 to $51,520 with the average base salary of $45,030. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $39,360 to $54,550 with the average total cash compensation of $46,480.
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38480
51520

 

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